FRONT OFFICE MANAGEMENT

Duration    :  06 months

Educational Qualifications :  12^th Class preferred (State/Central Board)/ Pass in 10^th Class  (State/Central Board)

About course

Every multi-departmental physical business needs to have a front office or reception to receive the visitors. Front Office Department is the face and as well as the voice of a business. Regardless of the star rating of the hotel or the hotel type, the hotel has a front office as its most visible department. For a business such as hospitality, the front office department comes with an aspect of elevating customer experience with the business.

Front Office department is a common link between the customers and the business. The Front Office Operations course is designed to provide students with a basic understanding of front office procedures in the hospitality industry. Students will understand, organize, perform and evaluate front office functions that are critical to the success of a hotel. Students will be trained in the importance of guest service, along with any technical aspects of front office management. Meet our expert trainers to learn in a professional way. Become a Front Office Professional.

The topics covered under this course will be:-

• Reservation (room, hotels, reservation systems, computerized reservations)
• Reception (receiving guests, registration, communication, etiquette, guest management, key handling)
• Cash billing
• Business communication
• Hotel accounting
• Communication skills
• Customer care services and guest care
• Organizational Training(Industry Exposure)